Complaints Procedure

ADVERTISING REGULATIONS

the business company BohemiaMade s.r.o.

with registered office: Hnátnice 86, 561 01, Hnátnice, Czech Republic

Rosická 535/3, 602 00, Brno, Czech Republic

Identification number: 04891759

File No. C 36802 kept at the Regional Court in Hradec Králové, Czech Republic

This Complaints Procedure has been prepared in accordance with the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code") and Act No. 634/1992 Coll., the Consumer Protection Act, as amended (hereinafter referred to as the "Consumer Protection Act") and is an integral part of the Seller's Terms and Conditions.

The Complaints Procedure applies to the regulation of rights arising from defective performance and the quality guarantee for consumer goods purchased from the Seller (hereinafter referred to as "goods").

A consumer buyer is a natural person who, outside the scope of his business activity or outside the scope of his independent exercise of his profession, concludes a contract with the seller or otherwise deals with him. A business buyer is a natural or legal person who acts within the scope of his

business or commercial activity. Collectively referred to as the "Buyer".

Recommended complaint procedure

For the fastest settlement of the claim, we recommend that the goods be handed over (in person or by post) at the seller's premises at BohemiaMade s.r.o., Rosická 535/3, 602 00, Brno (hereinafter referred to as the "premises") so that the defect can be examined. It is also recommended to deliver together with the claimed goods all accessories that could be related to the defect, a precise description of the defect, or proof of the manifestation of a defect that occurs only occasionally, contact information (telephone, e-mail), specification of the rights that the buyer wishes to exercise in connection with the claim, a copy of the sales document and, if applicable, the original warranty certificate. In the case of sending a weapon by post or by a shipping service, we recommend using the original boxes (including protective fillers), which will guarantee optimal safety during the transport of the goods, and properly insuring the package. Do not use COD parcels as these cannot be accepted by the seller. Our recommendations are not binding on the buyer and their legal rights are not affected in any way.

Rights of buyers

If the defect of the goods is rightfully pointed out, neither the period for exercising rights from defective performance nor the warranty period shall run for the period during which the buyer cannot use the defective object. The buyer is also entitled to compensation for the costs reasonably incurred in exercising the rights of defective performance or warranty. The Seller shall issue a written confirmation in accordance with the applicable legislation, in particular as to when the Buyer exercised the right, as well as the repair and the duration of the repair.

The defect rights shall be exercised with the seller from whom the goods were purchased. If, however, the warranty certificate indicates another person designated to carry out the repair, who is in the place of the seller or in a place closer to the buyer, the buyer shall exercise the right to repair with the person designated to carry out the repair. The person so designated to carry out the repair shall carry out the repair within the period agreed between the seller and the buyer when the goods were purchased.

Rights from defective performance

1) The goods are defective if they are not delivered by the seller to the buyer in the agreed quantity, quality and design. If the quality and workmanship are not agreed, the seller shall perform in a quality and workmanship suitable for the purpose evident from the contract, otherwise customary for the purpose. The delivery of different or incomplete goods shall also be deemed to be a defect. Defects in the documents necessary for the use of the goods shall also be deemed to be a defect.

2) The buyer's right of defective performance is based on the defect that the goods have when the risk of damage passes to the buyer, even if it becomes apparent later. The buyer's right shall also be established by a defect arising later which the seller has caused by a breach of his duty.

3) The buyer has no rights under defective performance if the defect is one which he should have known with ordinary care at the time of conclusion of the contract. This does not apply if the seller has expressly assured him that the goods are free from defects or if he has disguised the defect by deceit.

4) The buyer shall examine the goods as soon as possible after the risk of damage has passed and satisfy himself as to their characteristics and quantity. If the seller sends the goods, the buyer may postpone the inspection until the goods have been delivered to their destination.

5) If the defective performance is a material breach of contract, the buyer has the right to have the defect remedied by delivery of new goods without defect or delivery of the missing goods, to have the defect remedied by repair, to receive a reasonable discount on the purchase price, or to withdraw from the contract.

6) The buyer shall notify the seller of his chosen right at the time of notification of the defect or without undue delay after notification of the defect. The buyer cannot change the choice made without the seller's consent. This does not apply if the buyer has requested the repair of a defect that proves to be irreparable. If the seller fails to remedy the defects within a reasonable period of time or notifies the buyer that he will not remedy the defects, the buyer may demand a reasonable discount on the purchase price in lieu of remedying the defect or may withdraw from the contract. If the buyer fails to exercise his right in time, he has the same rights as in the case of a defective performance which is an insubstantial breach of contract

7) If the defective performance is an insubstantial breach of contract, the buyer has the right to have the defect removed or to a reasonable discount on the purchase price.

8) As long as the buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the seller may supply what is missing or remedy the legal defect. The seller may remedy other defects by repairing the goods or supplying new goods at his option. The choice must not cause unreasonable costs to the buyer.

9) If the seller fails or refuses to remedy the defect in time, the buyer may demand a reduction in the purchase price or may withdraw from the contract. The buyer cannot change the choice made without the seller's consent.

10) The buyer cannot withdraw from the contract or demand delivery of new goods if he cannot return them in the condition in which he received them. This does not apply if the condition has changed as a result of an inspection for the purpose of discovering a defect in the goods, if the buyer used the goods before the defect was discovered, if the buyer did not cause the impossibility of returning the goods in the unchanged condition by an act or omission, or if the buyer sold the goods before the defect was discovered, consumed the goods or altered the goods in the normal course of use, and if this happened only in part, the buyer shall return to the seller what he can still return and shall compensate the seller to the extent to which he benefited from the use of the goods.

11) If the buyer fails to notify the defect without undue delay after he could have discovered it with timely inspection and reasonable care, he shall forfeit his rights under the defective performance. In the case of a latent defect, the same shall apply if the defect was not notified without undue delay after the buyer could have discovered it with reasonable diligence, but at the latest within two years of delivery of the goods.

Quality guarantee (hereinafter referred to as "guarantee")

1) By warranty, the seller undertakes that the goods will be fit for use for their usual purpose or retain their usual characteristics for a certain period of time. These effects include the indication of the guarantee period or the shelf life of the goods on the packaging or in the advertisement. A guarantee may also be given for an individual component of the goods. The guarantee may be stipulated in the contract or may be assumed by a declaration in the guarantee certificate. If a warranty period different from the warranty period stated on the packaging is agreed in the contract, what has been agreed shall apply. If the guarantee certificate specifies a longer guarantee period than that agreed or indicated on the packaging, the longer guarantee period shall apply. If the contract and the declaration of guarantee specify different periods of guarantee, the longest period shall apply.

2) The buyer must claim the defect covered by the warranty from the seller without undue delay after he has had the opportunity to inspect the object of performance and discover the defect, but at the latest within the claim period determined by the length of the warranty period.

3) The warranty period runs from the handover of the goods to the buyer and, if the goods have been dispatched according to the contract, from the arrival of the goods at their destination.

4) The buyer is not entitled to the warranty if the defect is caused by an external event after the risk of damage to the goods has passed to the buyer. This does not apply if the seller caused the defect.

Additional provisions in case the buyer is exclusively a consumer

1) The seller is liable to the consumer buyer that the goods are free from defects upon receipt. In particular, the seller shall be liable to the buyer that at the time the buyer takes delivery of the goods (a) the goods have the characteristics agreed between the parties and, in the absence of agreement, such characteristics as the seller or the manufacturer described or the buyer expected having regard to the nature of the goods and on the basis of the advertising carried out by them, (b) the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used, (c) the goods are of the appropriate quantity, measure or weight, and (d) the goods comply with the requirements of the law.

2) If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective on receipt.

3) The buyer is entitled to exercise the right to claim for a defect that occurs in consumer goods within twenty-four months of receipt.

4) If the period of time for which the goods may be used is indicated on the goods sold, on their packaging, in the instructions accompanying the goods or in advertising in accordance with other legal provisions, the provisions on the guarantee of quality shall apply.

5) If the buyer so requests, the seller shall confirm to the buyer in writing to what extent and for how long his obligations in the event of defective performance continue. The seller shall have obligations for defective performance at least to the same extent as the manufacturer's obligations for defective performance. If the nature of the goods does not prevent this, the confirmation may be replaced by a proof of purchase containing the above information.

6) The provisions on the right of defective performance shall not apply: a) in the case of goods sold at a lower price, to the defect for which the lower price was agreed, b) to wear and tear caused by the normal use of the goods, c) in the case of second-hand goods, to a defect corresponding to the degree of use or wear and tear which the goods had when taken over by the buyer, or d) if the nature of the goods so requires.

7) The period for exercising rights under defective performance is reduced to one year for the purchase of second-hand consumer goods.

8) If the goods do not have the characteristics set out in Section 2161 of the Civil Code, the buyer may also demand the delivery of new goods without defects, unless this is unreasonable in view of the nature of the defect, but if the defect relates only to a part of the goods, the buyer may only demand the replacement of the part. If this is not possible, the buyer may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the buyer is entitled to have the defect remedied free of charge.

9) The buyer is also entitled to the delivery of new goods or the replacement of parts in the event of a removable defect if he cannot use the goods properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer also has the right to withdraw from the contract.

10) If the buyer does not withdraw from the contract or does not exercise the right to delivery of new goods without defects, to replacement of parts or to repair of the goods, he may demand a reasonable discount. The buyer is also entitled to a reasonable discount if the seller cannot deliver new goods without defects, replace a part of the goods or repair the goods, or if the seller fails to remedy the defect within a reasonable time or if the remedy would cause the consumer considerable difficulty.

11) The buyer is not entitled to the right of defective performance if the buyer knew before taking over the goods that the goods were defective or if the buyer caused the defect.

12) If the goods have a defect for which the seller is liable and the goods are sold at a lower price or are second-hand goods, the buyer is entitled to a reasonable discount instead of the right to exchange the goods.

13) Except where another person has been appointed to carry out the repair, the seller must accept the claim at any premises where acceptance of the claim is possible having regard to the range of goods sold or services provided, including, where appropriate, at the registered office or place of business. The seller is obliged to issue the consumer with a written confirmation of when the consumer exercised the right, what is the content of the complaint and what method of handling the complaint the consumer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the complaint. This obligation shall also apply to other persons designated to carry out the repair.

14) The Seller or his authorised employee shall decide on the complaint immediately, or in complex cases within three working days. This time limit does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without undue delay, at the latest within 30 days from the date of the complaint, unless the seller and the consumer agree on a longer period. The expiry of this time limit in vain shall be considered a material breach of contract.

15) Other rights of the buyer relating to the purchase of the goods are not affected.

Non-recognition of the right of defective performance

The right of defective performance shall not be recognised, in particular, in cases where the defect was caused by unprofessional use, use contrary to the purpose of the product or the instructions for use, overloading, unprofessional handling, unauthorised dismantling, improper or insufficient maintenance, mechanical damage, ingress of water or other mechanical contamination, use of ammunition for firearms other than the Seller's recommended BLS, Guarder, Marui, G&G, Madbull bullets of the prescribed weight, or use of used or in any way damaged or contaminated ammunition. For gas guns, the right cannot be recognized for guns in which a type of gas other than that specified by the manufacturer has been used. The right of defect shall also not extend to wear and tear caused by normal use of the product or to normal maintenance, adjustment, cleaning, clearing of jammed pellets and similar acts. In addition, the right of defect cannot be recognised for goods that have been used in ambient temperatures below 10°C (airsoft is a summer sport and guns and accessories are not designed to be used in low temperatures where materials become brittle, batteries weaken, gas containers shrink, gas leaks and irreversible damage to the goods occurs). For goods sold at a lower price, the right does not apply to defects for which the lower price was agreed.

Non-recognition of the quality guarantee

The quality guarantee provided by the Seller will not be granted to the Buyer beyond the guarantee agreed upon at the time of purchase of the goods or beyond the declaration in the warranty certificate.